By accessing or using our website, you agree to the following terms:
Product Availability: We strive to ensure product descriptions and stock levels are accurate, but availability may change.
Pricing: Prices may be updated without prior notice. Final billing is confirmed during checkout.
User Responsibility: Customers are responsible for providing accurate delivery information. Biu Bagaicha is not liable for delivery issues caused by incorrect input.
Prohibited Use: Misuse of the website, fraudulent activity, or harmful behavior may result in account suspension.
Use of our services implies acceptance of these terms. Biu Bagaicha reserves the right to modify policies at any time with updates posted on this page.
We value your trust. Your personal information is collected only to process orders, improve your shopping experience, and keep you informed about offers or updates (if you opt-in).
What we collect:
Name, contact info, and delivery address
Payment information (handled securely via third-party providers)
Site activity for analytics and improvement
We never sell or share your data with third parties without your consent. Your information is stored securely and used strictly for order fulfillment and customer support.
For more details or data removal requests, contact [[email protected]].
Your satisfaction is our top priority. If you receive a damaged, defective, or incorrect product, please let us know within 3 days of delivery.
Eligible cases for refund or replacement:
Damaged or expired products upon arrival
Wrong item delivered
Item not received (but marked as delivered)
To initiate a refund or return:
Email us with photos of the product and your order details
Refunds will be processed within 7 working days after approval
Some items like seeds, compostable items, or opened products may not be eligible
We reserve the right to approve or reject refund claims based on product condition and timeline.
At Biu Bagaicha, we aim to deliver your gardening essentials safely and promptly. Once your order is confirmed, we begin processing immediately. Orders are typically dispatched within 1–3 working days and delivered within 2–7 business days depending on your location.
Key points:
We ship across Nepal
Delivery fees are calculated at checkout (free delivery on select orders)
You’ll receive a tracking link once your order ships
Please ensure your address and contact details are correct for smooth delivery
For questions about shipping or delays, feel free to contact our support team at [[email protected]].